Inhalt

Abstract:

Performance management is a comprehensive, systematic approach aimed at aligning the performance of groups and individuals with organizational goals and strategy, while fostering continuous improvement. Strategically derived performance indicators and motivational interventions such as goal setting, feedback, and participation are core elements of performance management. This course covers several topics that are relevant for the design of effective performance management systems.


Learning Objectives:

Knowledge: Students will gain understanding of fundamental motivation theories, with a focus on the Pritchard and Ashwood theory. This theory forms the foundation of the management method taught in this course: the Productivity Measurement and Enhancement System - ProMES (Pritchard et al., 2012). Furthermore, the course covers basic principles of effective performance management systems, taking into account contextual factors and specific challenges in developing systems for individuals, groups, and organizations.

Capabilities and Skills: Students will acquire the ability to apply an evidence-based management method to enhance motivation and productivity in work teams. After a theoretical introduction, a video-based case study is discussed and the current state of research in the field of ProMES is outlined. Following the case study, students work in groups to develop and apply their own ProMES using the software effecteev. In addition to content-related competencies, the focus is on techniques and methods of group moderation, the development of process- and result-oriented KPIs, and the acquisition of feedback rules and techniques. 

Summary of the Learning Objectives:

After completing the course, students will ...

• ... know and understand psychological theories of (work-related) motivation,
• ... know and understand methods and techniques of group moderation,
• ... know and understand methods and techniques of performance measurement and performance feedback in work groups,
• ... gain a deeper understanding of result and process indicators in organizations,
• ... know and understand the management method ProMES for implementing performance measurement systems and feedback systems in organizations, especially in work groups
• ... be able to develop ProMES systems in practice as a facilitator
  
  

Gliederung:

1. Motivational Theories

2. Performance Evaluation

3. Productivity Measurement and Enhancement System (ProMES)

4. Case Study

5. Developing a ProMES Application - Team Vision

6. Developing a ProMES Application - Objectives

7. Developing a ProMES Application - Indicators

8. Developing  a ProMES Application - Contingencies

9. Developing  a ProMES Application - Feedback Report

Detaillierter Inhalt:

The first session covers the fundamentals of performance measurement, goal setting, and feedback as tools for regulating human performance. Basic motivation theories such as the self-determination theory and the Pritchard and Ashwood theory of motivation will be discussed.

Many organizations implement performance evaluation systems to distribute rewards among work groups and individuals. In practice, however, these systems often fail to reinforce, and can even undermine, the work behaviors and performance that goal setting and feedback are intended to promote. The use of rewards for motivational purposes and a prescriptive model for the design of effective combinations of performance goals and pay-for-performance plans are discussed in the second session.

The third session introduces ProMES (Productivity Measurement and Enhancement System). A method for designing performance management systems based on principles of feedback, goal setting, and participation is presented as a way to optimize self-regulation of individuals and groups in order to improve performance.

In the fourth session, students will observe a practical example of ProMES through a video case study, which demonstrates the steps in developing a ProMES system in a business context.

Sessions five to nine are group sessions. In these sessions, every student group will develop its own ProMES system according to an example case study based on a hotel scenario. Each group will follow the four major steps: creating a team vision, setting objectives, developing performance indicators and setting priorities. In the final session, students learn how to develop a ProMES feedback report and how feedback is given to groups. Students will have access to a ProMES software, used in professional settings for performance management.

Lern-/Qualifikationsziele:

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Lehrveranstaltungstyp:

Virtuelle Vorlesung

Interaktionsformen mit Betreuer/in:

E-Mail, Übungsaufgaben

Interaktionsformen mit Mitlernenden:

Forum, E-Mail, Gemeinsame Aufgabenbearbeitung

Kursdemo:

zur Kursdemo

Nutzung

Kurs ist konzipiert für:

Friedrich-Alexander-Universität Erlangen-Nürnberg:

• Sozialökonomik (Master)
• Arbeitsmarkt und Personal (Master)
• Management (Master)
• International Business Studies (Master)
  
  

Otto-Friedrich-Universität Bamberg: Psychologie (Master)

Julius-Maximilians-Universität Würzburg: Psychologie (Master)

Ostbayerische Technische Hochschule Amberg-Weiden: International Business (Bachelor)

The course is primarily designed for Master's-level students in the fields of psychology, business administration or management, social sciences or socioeconomics, human resources, and education.

Formale Voraussetzungen:

Course enrolment via the Virtuelle Hochschule Bayern (vhb)

Erforderliche Vorkenntnisse:

Basic knowledge of research methods, fundamentals of scientific work, willingness to read extensive English-language materials, and English proficiency at least at the UNICERT II level are required.

Hinweise zur Nutzung:

The course will be held in English language.

Kursumsetzung (verwendete Medien):

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Erforderliche Technik:

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Nutzungsentgelte:

für andere Personen als (reguläre) Studenten der vhb Trägerhochschulen nach Maßgabe der Benutzungs- und Entgeltordnung der vhb

Rechte hinsichtlich des Kursmaterials:

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Verantwortlich

Anbieterhochschule:

Uni Erlangen-Nürnberg (FAU)

Anbieter:

Prof. Dr. Klaus Moser

Prof. Dr. Judith Volmer

Autoren:

Klaus Moser

Colin Roth

Betreuer:

Prof. Dr. Klaus Moser

Dr. Colin Roth

Nikou Vafa

Prüfung